Reviews
State Farm® Agent Brian Lancaster
Our customers are the center of our universe and we're grateful for them.
If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
Kimberly Carr
October 31, 2026
"I was hit by flying debris on the interstate. The whole claims process went so smoothly and everyone I spoke to was professional and respectful. They took care of all the details!
The follow-up communication was just the right amount. I’m so glad I have State Farm in my corner. They’ve got this!!"
We responded:
"I’m sorry you had the accident but I’m so glad we were able to help you out during this process! We do our best during these difficult times!"
Ariel Morrow
October 29, 2026
"Katie was so great to work with! She was able to save me hundreds a month after switching from Progressive and much better coverage! I’ve referred family to her as well!"
We responded:
"Ariel- that’s awesome! I’m so glad we were able to help you out with the your insurance! Thank you for trusting us!!!"
Hunter Middleton
October 29, 2026
"I’ve been with State Farm for years now and I can say they’re the best insurance company I’ve used. My agent Trent Howell has helped me numerous times and answered every question I’ve asked. Out of any agent I’ve went through he’s been the most helpful and actually will explain the coverage you’re getting and the benefits they provide in a way that the average person with no insurance knowledge can understand."
We responded:
"Thank you for the kind words! Trent is great and very thorough at explaining everything!!! We appreciate your business and thank you for trusting us with your insurance!!"
Paul Younce
October 29, 2026
"Wonderful agent and office staff see them for all your insurance needs ask for Katie"
We responded:
"Thank you for the kind words!! We appreciate you guys trusting us with all your insurance!!! And yes Katie is awesome!! Thank you again!"
Chester Cromwell
October 26, 2026
"When ever I knew to know anything my agent are on the spot, no complaints 👌"
We responded:
"Thank you Mr. Cromwell!! We were happy to work with you and your family and we certainly appreciate you allowing us to!!!! "
Reed McKay
October 1, 2026
"Trent Howell is great to work with."
We responded:
"Thank you Reed for the kind words! You are right Trent is fantastic! Thank you for allowing us to help you with your life insurance!
Brian Lancaster State Farm"
Mike Mike
September 22, 2026
"Very responsive team and easy to work with."
We responded:
"Thank you so much Mike!! We have enjoyed working with you and your family so much!!! I’m just glad we could help and save you money on your insurance!!"
JD Byars
June 19, 2026
"I have always enjoyed my interactions with this awesome gang of professionals. Brian, the agent, is tremendously blessed to have such patient and helpful folks."
We responded:
"Thank you for the kind word JD. It was a pleasure to work with you! Thank you for allowing us to provide you with your home, auto, and life insurance!!!
"
Gabriel Havard
April 24, 2026
"I had a really positive experience working with Katie at State Farm. Even though I didn’t end up purchasing anything, she still took the time to walk me through my options, answer all my questions, and make sure I understood everything clearly.
She was patient, honest, and never made me feel pressured, which I really appreciated. It’s clear she actually cares about helping people, not just making a sale. I’d definitely recommend reaching out to her if you’re looking for someone knowledgeable and easy to work with."
We responded:
"Thank you so much Gabe! Katie is the best! Thank you for allowing us to help you with your insurance !!"
Frank R Christie JR
February 4, 2026
"Katie is amazing and helped walk me through everything. 10 out of 10."
We responded:
"Russell thank you so much!! You are right Katie is the absolute best!! Thank you for your business and we loved helping you with your insurance!"
Kimberly McLaughlin
November 22, 2025
"Whatever I need from Brian's Agency is always taken care of quickly and with kindness. They treat me like a valued customer and I greatly appreciate that!"
We responded:
"Thank you so much for your kinds Kimberly! We try our very best every day to serve our customers to the best of our ability! Thank you for allowing us to work with your family! We truly appreciate your business!"
Rachael
November 21, 2025
"Katie is a wonderful contact to deal with for your insurance needs. She made the whole ordeal seamless. And I’m now paying one third less per month. 😚"
We responded:
"I am so happy Rachael that we were able to help you! You were a pleasure to work with!! I’m also so happy that we were able to save you so much money! Thank you for your business! We appreciate you and your family so much!"
BRZY
October 15, 2025
"I've been a State Farm for several years, the price has been very competitive, the phone has always been answered, text and emails have always gotten responses almost immediately, and the service that Shelli Cowart and the office staff give is far better than you'd expect. They will go above and beyond to make sure your taken care of. I didn't even know what an audit was or how to go about the ins and outs of one, but luckily for me, I have Shelli and her team that took care of everything. Thanks again Shelli for the amazing service y'all provide."
We responded:
"We appreciate your kind words so much! Thank you for allowing us to work with you and your family! It was truly our pleasure! I am glad we were able to help you with your audit and save you some money!!:). Thank you so much for your business!!"
Suzanne Williams
October 14, 2025
"Great experience with this agency. Garrett Epps helped me navigate online and made sure I got the coverage I wanted and needed! I’m happy to be a State Farm customer!"
We responded:
"We are so happy Garrett was able to help you! It was such a pleasure to work with you and I am happy we were able to save you so much money! That is our main goal at Brian Lancaster State Farm!!! Thank you so much for trusting us!"
Charles Rudolph
October 14, 2025
"A very friendly staff and very helpful"
We responded:
"Thank you so much!!!! We are so happy we could help you with you and your families insurance needs!!!! Thank you for trusting us and allowing us to help you!!!"
Ed luker
October 10, 2025
"This office has been very helpful in solving my insurance problems with the state. For some reason the state thought I was not covered on a certain date. I would recommend this office to anyone needing insurance."
We responded:
"Thank you Mr Luker. I am so glad we were able to get your insurance issues fixed!! It was our pleasure to help you and save you some money too!!! Thank you so much for trusting Brian Lancaster State Farm!!!"
Natasha Howell
October 4, 2025
"Excellent service from start to finish. Trent was knowledgeable, patient, and found the perfect coverage for me."
We responded:
"Thank you for the kind words!! We appreciate your business. Thank you letting us work with you and your family!! We are happy to have you guys in our office!!!!"
Richard Mabe
October 3, 2025
"Very polite and quick and easy"
We responded:
"Thank you Richard!!! We appreciate you more than you know! We enjoyed working with you!! I’m glad we could help you!!!!"
Trey Turner
September 18, 2025
"Great experience"
We responded:
"Trey thank you so much for your business! We were so happy to be able to assist you and your family with your life insurance needs! It was truly our pleasure!"
Delaney Howell
July 2, 2025
"Amazing customer service! We were able to bundle our house and cars and saved us so much money. Gracie and JD were the absolute best to work with, SO much knowledge and made this process and absolute dream."
We responded:
"That’s awesome Delaney! Thank you for the kind words! Gracie and JD are the best!! I’m glad we were able to save you so much money on your insurance!! Thank you for allowing us to work with you guys and thank you for trusting us!!! "
Victoria Blackmon (Tori B.)
April 6, 2025
"Brian Lancaster and his team are so helpful and have excellent customer service! You can tell they love what they do because it shows through their hard work and the respect they have for their customers."
We responded:
"Tori- thank you so much! We do love what we do and we love helping our customers!!! Thank you so much giving us the opportunity to help you and your family with all your insurance needs!!! "
Jaret
March 31, 2025
"Top notch customer service and flexible!
JD Byars is very professional and easy to work with"
We responded:
"Thank you for your kind words Jaret! We enjoyed working with you on your insurance!! Thank you for allowing us to help you!!!! We appreciate your business so much!!!!"
Lamar Cowart
March 31, 2025
"I’ve been a State Farm customer for over 20 years and I couldn’t be more pleased with the level of support I receive.
Their customer service is top notch making sure my process is smooth and more importantly stress free.
I highly recommend Brian Lancaster and his team for any insurance needs!"
We responded:
"Thank you so much Lamar!! We certainly appreciate you and your family! Thank you for putting your trust in us!!! We enjoyed working with you!!!! "
Beverly Ratliff
March 29, 2025
"Professional, quick to respond, and overall Rockstar staff! Thank you for not conforming to the lack of customer service, like so many have nowadays!"
We responded:
"We appreciate your kind words! We try very hard at Brian Lancaster State Farm to always deliver top quality service. We love to help our customers!! Thank you so much for your business and for allowing us to help you and your family!!"
Michelle M
March 10, 2025
"The office of Brian Lancaster is total professionalism. I have had interactions with multiple people in the office, and all of them were knowledgeable, responsive, accommodating, and super nice. If you are looking for a great State Farm Agent, give them a call. 5 stars!!!!"
We responded:
"Thank you so much for the kind words Michelle!!! We appreciate you and your family and we have loved working with you and helping you with your insurance!!! It has been a real pleasure! Thank you!!!"